Return & Refund Policy for AlohaGiftNest.com

Thank you for shopping with AlohaGiftNest.com! We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please read our Return & Refund Policy below to understand how we handle returns and refunds.

1. Returns

We want you to love what you ordered! If you are not completely satisfied, you may return your items within 30 days of the delivery date for a refund or exchange. To initiate a return:

  • The item must be unused, in its original packaging, and in resalable condition.

  • Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

  • To start the return process, contact us at [email protected]. We will provide you with instructions on how to return your item.

Non-Returnable Items:

  • Custom or personalized products

  • Gift cards

  • Clearance or final sale items

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method. Please allow 5-7 business days for the refund to be credited to your account, depending on your payment provider.

Partial Refunds:

In certain situations, partial refunds may be granted (if applicable) for items that are damaged, not in their original condition, or missing parts for reasons not due to our error.

3. Exchanges

If you would like to exchange an item for a different size or color, please contact us at [email protected]. We will assist you in returning the original item and placing a new order for the exchange.

4. Shipping Costs for Returns

The cost of return shipping is the responsibility of the customer, unless the item is defective or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns. AlohaGiftNest.com cannot guarantee that we will receive your returned item if it is lost in transit.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [email protected] with a description of the issue. We will work with you to resolve the issue by offering a replacement or a full refund, including the return shipping costs.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to cancel it. However, if you wish to return the item after receiving it, you can follow the regular return procedure outlined above.

7. How to Contact Us

If you have any questions regarding our Return & Refund Policy, need assistance with a return or exchange, or have any concerns about your order, please contact us:

Our customer service team is here to assist you and will respond as quickly as possible.

Thank you for shopping with AlohaGiftNest.com! We’re committed to ensuring your satisfaction and will make every effort to ensure a smooth shopping experience.